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Posted Mar 14

Part-Time Customer Service Agent - Air NZ

Queenstown Airport Part Time

What Air New Zealand is proud to offer is a service like no other - a uniquely kiwi experience, an experience that extends a warm welcome that continues onboard through a 'can do' approach, one that shows the world who we are and how we can share our experiences with our customers so that their journey is one to remember.

Working at Queenstown Airport, you will be part of a busy and pressurised environment - one which demands a love of travel, people and a high level of resilience. Every customer has a different story, a different personality and a different culture so you will always be learning something new.

Our very busy team provides positive and friendly service to ensure customers have an efficient travel experience. There will be times of high pressure and tight deadlines so you will need to be resilient and able to adapt to change quickly. Your responsibilities will vary - from checking in customers, assisting passengers with special requirements, dispatching flights, helping with disrupts and assisting with flight arrivals and departures. You are required to work rostered shifts which rotate and change. This includes working days, nights, weekends and public holidays. The shifts can range from a 0500 am start to a 2300 finish.

Being an Air New Zealander opens up numerous privileges - development and promotion is supported and you will be working with and learning from the best in the business. Our staff travel opens up a world of heavily discounted travel, accommodation and attractions to enjoy with family and friends. Coupled with a competitive salary, you will receive penal rates for working weekends and public holidays.

To be successful in this role, you will have strong frontline customer service experience and exhibit a willingness to go above and beyond for our customers. Your excellent communication skills and professional, friendly manner will be critical to your success in this position. We value people who use their initiative and have good problem solving abilities.

If this sounds like you, please apply online with your CV and cover letter.

This position is a uniformed role and falls under our Uniform policy. Please refer to the Recruitment Process section on our Careers Site under Airports - Customer Service, for more information.

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